Page 11 - Yucaipa Valley Water District

Fiscal Year 2019 Operating Budget for Yucaipa Valley Water District

Introduction

The Yucaipa Valley Water District is made up of a proactive and diverse group of elected officials
and employees dedicated to providing reliable water and wastewater service in an efficient, cost
effective manner that provides a high level of customer satisfaction. On May 1, 2002, the Board
of Directors adopted the following mission statement to clearly reflect the vision and principles
that guide the dedicated elected officials and employees of the District.

Yucaipa Valley Water District is committed to professionally managing the precious
potable drinking water, sewer and non-potable water resources of the Yucaipa
Valley in a reliable, efficient and cost effective manner in order to provide the finest
service to our customers, both present and future.

We are entrusted to serve the public for the benefit of the community.

We believe in responsive, innovative and aggressive service, and take pride in
getting the job done right the first time.

We encourage a work environment that fosters professionalism, creativity,
teamwork and personal accountability.

We treat our customers and one another with fairness, dignity, respect and
compassion and exhibit the utmost integrity in all we do.

We believe in enhancing the environment by following a general philosophy of
eliminating waste and maximizing recycling and reuse of our natural resources.

We are committed to using the following operating principles as a guide to
accomplishing our mission:
• We are proactive in our approach to issues.
• We are committed to integrity and consistently high ethical standards in all
our business dealings.
• We use the strategic planning process to focus our efforts and minimize
our crisis management mode.
• We make informed, rational and objective decisions.
• We aggressively pursue technological solutions to improve operations.
• We are inclusive in our decision making and delegate responsibility
whenever possible.
• We design our services around customer wants and needs to the degree
possible within our financial and regulatory constraints.
• We cultivate widespread commitment to common goals.

We believe our success depends on every employee knowing and sharing these
values and principles

This Operational Budget and Capital Improvement Program has been prepared with the District’s
mission statement in mind to link the financial health of the District with our commitment to
professionally manage the precious water, sewer and recycled water resources of the Yucaipa
Valley in a reliable, efficient and cost effective manner in order to provide the finest service to our
customers, both present and future.

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